Video surveillance services done right.

Absolutely! The plans we advertise can support more than 16 cameras. Additional cameras as well as equipment will have a fee though. Please contact us and we will give you the total that would be due each month.

Monitoring is simply watching your systems to ensure everything is running correctly. When we monitor your systems, we will watch for unsuccessful logins, any software updates that are required, firmware updates, hardware issues, network issues, and many more. The purpose of monitoring your system is to catch any issues that may occur before they happen. By doing this, it will make your system be functional as much as possible!

You have certainly heard of all of the hacks that have occurred globally. These attacks can sometimes happen by vulnerable devices that are connected to the internet. If a device has a vulnerability, there is a chance a attacker can get into your network and cause destruction. They generally try to steal financial or personal information form employees or customers. Due to your camera system being connected to the network, there is a chance that it could be vulnerable. We do all of the checks to make sure it isn't. This is a ongoing check and if anything is found it will be corrected immediately.

Preventative maintenance (or PM) is simply cleaning your system to make sure it operates at its best potential. This can include cleaning camera lenses, cleaning the NVR to remove dust and cleaning screens. On some NVRs we also run on site diagnostics to verify no issues are present. By doing preventative maintenance you can extend the life of your equipment and potentially prevent hardware issues from occurring.

We currently do not provide any type of warranty on past installations from other companies. If a cable run is bad for any part of the camera system this would be considered out of scope and would be subject to charge. But, if we installed the cable it would be covered under a on site repair. Some other on site repairs that are covered are equipment troubleshooting, aiming and focusing the cameras and device replacements (labor). Devices that fail would be covered by the manufacturer warranty, unless it is expired and at the point the client would be responsible to purchase a new one.

We tried to make all of our plans have a lot of different benefits! Rather than paying full price for other services, we figured a discount would be a nice touch. Any new device that needs to be purchased (if not covered under warranty) will receive a discount. This discount is only valid if the device is purchased through us. Project work will also be discounted, as well as on site support that is not covered under the managed services will be discounted.

We hope you never need it, but we know you will eventually need some help. To reach our 24/7 technical support you have many different options. They can be reached via telephone, email, online chat or via your client portal. If using email please allow 24 hours for someone to reach out.

SLA or Service Level Agreement is the amount of time that we have to either fix the issue, or order a part to fix the issue. We keep many parts on hand, but in some instances parts will need to be ordered. We will do our best to get parts delivered ASAP, but sometimes there is a wait time on them.